Student Support Services

The University will offer student support services both in person and remotely. Those services that require in-person interaction will be held in spaces that allow for appropriate social distancing.

Academic Success Center

The Academic Success Center will continue to operate online and will offer in-person services in the Cheng Library. Scheduled and walk-in appointments and waiting list notifications by phone/text will be available. Comprehensive online tutoring through Microsoft Teams and is available for students to receive support remotely.

Accessibility Resource Center

The Accessibility Resource Center will continue to offer a full range of support services for students with documented disabilities. Staff will conduct meetings in person and remotely via email, telephone, Microsoft Teams, and Zoom. The in-person Testing Center will continue to operate when alternative online means are not available. Students who wish to request an accommodation, including an accommodation for a COVID-19-related circumstance, may make a request through the Accessibility Resource Center using the Student Application Form.


The Advisement Center will continue to provide student support services and academic advisement on campus as well as remotely through an array of platforms. The Center will offer flexible remote options via Microsoft Teams, Zoom, telephone, email, virtual open drop-in hours, and live chat. Some in-person meetings may be available by appointment. Students should talk with an advisor about scheduling to help ensure they stay on track and are able to register for classes during the appropriate registration timetable. Click here for details about the remote advising process. Information includes instructions for students on how to find the name of their advisor if needed.

Career Development

The Career Development Center provides a full slate of services and programming for students. On campus and remote services include career counseling, resume/cover letter reviews, and job and internship search assistance. Students who are sophomores to seniors and interested in working with a professional mentor through the Pesce Family Mentoring Institute can find information on the Center’s webpages. All students have access to the Handshake career portal at, which houses all part-time, full-time, and internship opportunities, as well as upcoming career events and access to the career center team. All programming, including job fairs, networking events, and employer-hosted events will operate as normal, deployed in person and/or virtually through the Handshake portal. Appointments can be scheduled directly through Handshake or by phone and can be arranged in person or remotely via email at, telephone, Microsoft Teams, or Zoom.

Cheng Library

The Cheng Library will be open to students for both in-person and remote access. Recent enhancements in interlibrary loan, document delivery services, chapter copying, and e-book availability provide greater access to needed content. The library will continue to offer remote access options such as the virtual chat reference services, research guides, and online library instruction, among other services.

University Bookstore

The University Bookstore,, is open for both in-person and online access for fulfillment of orders for books and other merchandise.

Computer Labs

Computer labs will be open and following appropriate health and cleaning protocols.

Counseling, Health and Wellness Center

The Counseling Health and Wellness Center (CHWC) provides counseling and health services and wellness programming. All counseling and health appointments will be scheduled via telephone so that students can be pre-screened for symptoms of COVID-19. Pre-screening will also be utilized to determine whether an in-person or telehealth visit would be most appropriate. These precautions are in place to protect the students and staff who are present in the department. CHWC will provide in-person and remote options for both health and mental health appointments. Remote options will be conducted via telephone and Microsoft Teams. In-person wellness programs will be limited to those that can still be delivered in compliance with safety protocols or will be offered virtually. Because CHWC is a health care facility, masks must be worn at all times regardless of vaccination or exemption status.

Educational Opportunity Fund

The Educational Opportunity Fund program will offer both on-campus and online resources including advisement, transitional programs, student check-ins, counseling, and an array of tutoring and academic coaching experiences. Remote advisement, support services, and other departmental resources will be offered primarily via Microsoft Teams, Zoom and EOF Blackboard, as well as telephone appointments and email. The office will also have weekly late office hours. For information, visit

Financial Aid

The Office of Financial Aid staff will continue to address student inquiries and need in person, via phone, email, and Microsoft Teams. For more information, log on to WP Connect or visit the Financial Aid Webpage.


Registration processes proceed as normal, including via phone or videoconference. Previously announced timetables are posted on the Registration link on the Registrar’s website.

Resources for registration, including how-to videos, are available on the Registration assistance link at:

In-person and remote services are available in regard to class scheduling, registration, add/drop, graduation applications, major/minor changes, and leave/withdrawals, among other services. Staff members are available to assist via telephone, email, and Microsoft Teams chat.

Student Enrollment Services

The Office of Student Enrollment Services staff continues to process billing, payment, financial aid and record inquiries, Monday through Friday, from 8:30 a.m. to 4:30 p.m. Access is available in person and remotely; appointments can be made via the WPconnect student portal. Here are all the ways to contact the office:

Study Abroad

At this time, William Paterson-led study abroad programs and Student Exchange Programs are anticipated to proceed as normal, although informed by CDC and U.S. Department of State requirements and protocols. Students should speak with program sponsors about such specifics. Students should consult information available from the CDC and the U.S. Department of State prior to making any financial commitments to such programs. The University’s Office for International Students and Scholars can assist students in locating information that will help inform their decision.

Testing Services

In-person and online placement testing is available. For information, visit

Veteran and Military Affairs

The office will continue to provide support to veterans, active duty service members, and their families by administering services that assist with the transition from military service member to college student. Peer tutoring sessions and individual meetings with students will be conducted in person, and/or by phone, or virtually, depending on what is best for the students being served. For information, visit

[Updated August 1, 2023]